Shipping policy
Shipping & Delivery Policy
At L'Atelier Geneve, every artwork is handled with the utmost care from the studio to its destination. Each piece is professionally packaged using appropriate protective materials to ensure it is prepared for safe transport.
Processing Time
Orders are typically prepared for dispatch within 3–5 business days after full payment has been received. Where additional preparation is required, you will be notified accordingly.
Shipping
Orders are shipped through carefully selected general courier service providers. Shipping costs are calculated at checkout unless otherwise stated.
Estimated delivery times are provided as a guide only and may vary depending on the destination and the courier's operations. L'Atelier Geneve cannot guarantee delivery dates once an order has been dispatched.
Optional Shipping Insurance
Shipping insurance is not included as standard.
Should you wish to insure your artwork against loss or damage during transit, please contact L'Atelier Geneve before placing your order. Insurance can be arranged at an additional cost, which will be quoted separately and added to your order upon request.
Specialist Fine Art Shipping
While trusted general courier services are used for most deliveries, clients who prefer to have their artwork transported by a specialist fine art shipping company are welcome to request this service.
Please contact L'Atelier Geneve prior to placing your order to discuss the available options. Shipping costs for specialist art transport will be quoted separately and may differ from the standard shipping rates displayed at checkout.
International Shipping
International shipping is not currently available.
Damaged or Lost Shipments
Every reasonable precaution is taken to package artworks securely for transport. In the unlikely event that your artwork arrives damaged, or if you believe your shipment has been lost, please notify L'Atelier Geneve within 48 hours of delivery or the expected delivery date. Photographs of the artwork, packaging, and shipping label may be required to support any investigation or claim.
Where applicable, L'Atelier Geneve will assist in facilitating communication with the appointed courier. Claims relating to insured shipments will be handled in accordance with the courier's insurance terms and conditions.
Contact
If you have any questions regarding shipping, delivery, insurance, or specialist art transport, please contact L'Atelier Geneve before completing your purchase. We will be pleased to assist in arranging the most suitable delivery option for your artwork.